Returns Portal

You can return unwanted items to us for a refund, as long as they are in their original condition:

Order not yet delivered?
• Refuse the delivery, it will then be returned to sender and refunded within 14 days. 
• Do not collect the parcel, it will then be returned to sender when it exceeds the holding time at the depot and refunded within 14 days of being returned to us. . 

Order delivered?
• If you want to return any order or order items please use the link below to generate a pre-paid return label.
• Please include a note saying what is being returned and why.
• You have 30 days from the date of delivery to return your items for a refund.
• We do not refund opened and used items, or any intimate hygiene product.
• https://www.royalmail.com/track-my-return/create/1176

Damaged, defective or expired item?
• If your item has arrived damaged, defective or expired you may not need to return it, please contact us as soon as possible for guidance.
• Please email us as many pictures as you can to info@superfood-market.com

CLICK HERE TO OPEN PRE-PAID RETURNS PORTAL AND CREATE A ROYAL MAIL TRACKED FREE RETURNS LABEL.

Return instructions:
• Print the returns label, which is pre-paid on a 48-hour tracked label.
• Securely attach the returns label to the outer of the packaging the order was delivered.
• Drop the item off at any local Post Office or Royal Mail Parcel Postbox.
• If possible, please request proof of postage when dropping the parcel off - it's free of charge.

Please note: We never accept returns on intimate items such as nappies, mooncups, tampons etc.